MAKE SURE THE LEAD ID IS EXACTLY 48 CHARACTERS LONG
Note: this value can be found/copied directly from the "Lead ID" custom field on the lead level in Close.
Note: this value can be found/copied directly from the "Opportunity ID" custom field on the Opportunity level in Close.
Example: oppo_Tebs2RLzA7PkS69Nxr6pYX7wfNO5cy1bchAXYPhHyT7
Note: this value can be found/copied directly from the "Object ID" custom field on the Dashboard level in Close.
Example: custobj_UNP4EqHxo6unF4UHkbqJ09SNRwf1U6A9H1wIbtcdBQ5
For emails, copy & paste the entire ticket contents here.